WHAT WE DO
Global Captive Centers, Local Impact – Driving Growth with Precision.
InfonetSCA – Where Global Expertise Meets Local Excellence.
A Global Captive Center (GCC) is an extension of your business that brings together specialized talent, technology, and processes under one roof. Unlike outsourcing, a GCC gives you full control over operations while ensuring cost efficiency, innovation, and scalability.
We help organizations set up, scale, and manage their captive centers, ensuring they become value-driven hubs rather than cost centers. With deep expertise across functions—IT, finance, operations, and customer experience—we ensure your GCC delivers on both efficiency and innovation.
Benefits of Setting Up a GCC
Phase 1
Assessment and Planning
Assessment and Planning
- Align GCC strategy with business objectives and growth vision
- Engage senior stakeholders and assess organizational readiness
- Evaluate feasibility across cost, talent, and risk
- Identify high-impact GCC use cases
- Define KPIs, governance, and success metrics
- Deliver a clear, scalable GCC roadmap
Phase 2
Setup and Infrastructure
Setup and Infrastructure
- Select optimal GCC location based on talent and cost efficiency
- Establish physical office and operational infrastructure
- Procure and install IT, network, and security systems
- Implement data protection and business continuity measures
- Ensure legal, regulatory, and labor law compliance
- Enable seamless collaboration with global teams
Phase 3
Talent Acquisition and Training
Talent Acquisition and Training
- Define role-specific capability requirements
- Recruit and onboard skilled, culturally aligned talent
- Deliver technical, domain, and soft-skills training
- Enable cross-cultural alignment with headquarters
- Execute structured knowledge transfer programs
- Establish mentorship and learning frameworks
Phase 4
Post-Implementation Support
Why GCC with us?
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Access to top global talent
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Lower operational costs with higher control
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Seamless integration with parent company goals
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Strong governance, compliance, and risk management
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Innovation-driven processes for long-term growth
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Proven experience with customers in engineering and automotive industries
Our GCC Services Include
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End-to-end GCC setup & operations management
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Regulatory & compliance management
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Talent acquisition & retention strategy
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Process excellence & automation
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Technology enablement & digital transformation
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Governance & risk management
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Continuous innovation & performance scaling
Industries We Serve Section
International clients like to see relevance.