Global Captive Centers Process

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Phase 1

Assessment and Planning

The foundation of a successful Global Capability Center lies in strategic clarity and alignment. In this phase, we work closely with senior stakeholders to understand business objectives, operational challenges, and long-term growth ambitions. A detailed assessment of existing processes, IT infrastructure, and organizational readiness enables us to identify where a GCC can deliver the highest value.
We conduct feasibility analysis covering cost structures, talent availability, and potential risks while evaluating suitable locations. Clear governance models, KPIs, and success metrics are defined to ensure transparency and accountability. The outcome is a comprehensive GCC roadmap that aligns seamlessly with the client’s overall business strategy.

  • Align GCC strategy with business objectives and growth vision

  • Engage senior stakeholders and assess organizational readiness

  • Seamless integration with parent company goals

  • Strong governance, compliance, and risk management

  • Innovation-driven processes for long-term growth

  • Proven experience with customers in engineering and automotive industries

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Phase 2

Setup and Infrastructure

Once the strategy is defined, we move into execution by establishing the physical, technological, and regulatory foundations of the GCC. This phase focuses on selecting the optimal location and setting up office infrastructure designed for scalability, productivity, and compliance. A robust IT and security architecture is implemented, including network connectivity, data protection measures, and business continuity planning. Legal, regulatory, and labor law requirements are managed to ensure full compliance with local and global standards. This phase ensures the GCC is fully operational, secure, and ready to support business-critical functions.

  • Select optimal GCC location based on talent and cost efficiency

  • Establish physical office and operational infrastructure

  • Procure and install IT, network, and security systems

  • Implement data protection and business continuity measures

  • Ensure legal, regulatory, and labor law compliance

  • Enable seamless collaboration with global teams

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Phase 3

Talent Acquisition and Training

People are at the core of every high-performing GCC. In this phase, we design and execute a comprehensive talent strategy aligned with the client’s operational and cultural requirements. From defining roles and responsibilities to recruiting skilled professionals, the focus remains on quality, scalability, and cultural fit.

Structured onboarding and training programs equip teams with the technical, domain, and soft skills required for success. Knowledge transfer from headquarters, mentorship programs, and collaborative platforms ensure continuity, alignment, and long-term capability building across the GCC.

  • Define role-specific capability requirements

  • Recruit and onboard skilled, culturally aligned talent

  • Deliver technical, domain, and soft-skills training

  • Enable cross-cultural alignment with headquarters

  • Execute structured knowledge transfer programs

  • Establish mentorship and learning frameworks

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Phase 4

Post-Implementation Support

The value of a Global Capability Center extends well beyond setup. In this phase, we provide ongoing operational management, performance monitoring, and continuous optimization. Service delivery is closely tracked against defined KPIs and SLAs, with regular reporting and executive-level insights.

Continuous improvement initiatives, automation, and process optimization drive efficiency and innovation. As business needs evolve, we support GCC expansion, capability enhancement, and deeper integration with the client’s global operations—ensuring sustained value and long-term success.

  • Manage day-to-day GCC operations

  • Monitor performance against SLAs and KPIs

  • Provide continuous support and optimization

  • Drive process improvement and automation

  • Deliver executive-level reporting and insights

  • Support GCC expansion and long-term scaling

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